Carpet Cleaning EC2 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet cleaning and related services by Carpet Cleaning EC2 to residential and commercial customers. By making a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Company means Carpet Cleaning EC2, the provider of carpet cleaning and associated services.
Customer means the person, firm, or organisation requesting and accepting the services of the Company.
Services means carpet cleaning and any other cleaning or related services agreed between the Company and the Customer.
Premises means the location where the Services are to be carried out.
Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet cleaning and related services within its operating area, including EC2 and nearby districts. The specific Services to be provided will be agreed at the time of booking based on the Customer’s requirements and the Company’s service options.
The Company reserves the right to decline to provide Services where it is not practical, safe, or lawful to do so, including but not limited to situations involving hazardous materials, unsafe working conditions, or where access is not reasonably available.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s designated booking channels as made available from time to time. All bookings are subject to availability and confirmation by the Company.
3.2 The Customer must provide accurate and complete information when making a booking, including the address of the Premises, type and approximate size of areas to be cleaned, parking information, access details, and any specific requirements.
3.3 The Company will provide a quotation based on the information supplied. Quotations are given in good faith but may be subject to change if the information provided by the Customer is incomplete or inaccurate, or if the actual condition or size of the areas differs significantly from what was described.
3.4 A booking is considered confirmed only when the Company has issued confirmation and, where applicable, received any required deposit from the Customer.
3.5 The Customer must ensure that an authorised adult is present at the Premises at the agreed time to provide access and instructions, unless otherwise agreed in advance.
4. Access and Parking
4.1 The Customer is responsible for providing safe and reasonable access to the Premises, including access to electricity and running water if required for the Services.
4.2 The Customer must inform the Company in advance of any parking restrictions or limitations near the Premises. Any parking charges, permits, or fines incurred as a direct result of providing the Services may be charged to the Customer.
4.3 If the Company is unable to access the Premises at the agreed time due to circumstances within the Customer’s control, the visit may be treated as a late cancellation and a fee may apply in accordance with the cancellation terms below.
5. Customer Responsibilities
5.1 The Customer must remove small items, fragile objects, and personal belongings from the areas to be cleaned, and must secure valuable or delicate items prior to the arrival of the Company’s staff.
5.2 The Customer must inform the Company in advance of any known defects, damage, risks, or special characteristics of carpets, rugs, or flooring, including prior stains, colour instability, shrinkage, or previous treatments.
5.3 The Customer must ensure that children, pets, and other occupants are kept away from the work area for the duration of the cleaning and while the carpets are drying, to ensure safety and avoid re-soiling.
6. Pricing and Payment
6.1 All prices will be provided in pounds sterling and, unless clearly stated otherwise, are inclusive of applicable taxes.
6.2 The Company may require a deposit or full payment in advance to secure the booking. Any such requirement will be notified to the Customer at the time of booking.
6.3 Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the Services at the Premises. The Company may accept payment by cash, card, bank transfer, or other methods as made available from time to time.
6.4 If the Customer fails to make payment when due, the Company reserves the right to charge reasonable interest on any overdue amounts and may seek to recover all associated costs of collection.
6.5 In the event that additional work is requested or required at the Premises that was not included in the original quotation, the Company will inform the Customer and may provide a revised price. Any additional work will only be carried out with the Customer’s consent.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a booking by providing notice to the Company. The required notice period and any applicable fees will be confirmed at the time of booking and may vary depending on the nature and size of the job.
7.2 As a general guideline, cancellations or rescheduling made with less than 24 hours’ notice may be subject to a cancellation fee, which may include retention of any deposit paid and a charge to cover lost time and administrative costs.
7.3 If the Company arrives at the Premises and is unable to gain access, or if the Premises are not in a suitable condition for the Services to be carried out, this may be treated as a late cancellation and the full service charge may become payable.
7.4 The Company reserves the right to cancel or reschedule any booking due to circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, severe weather, or transport disruption. In such cases, the Company will offer an alternative appointment or, where appropriate, a refund of any amounts already paid for the affected booking.
8. Service Standards and Limitations
8.1 The Company will provide the Services with reasonable care and skill and in accordance with professional standards for carpet cleaning.
8.2 While the Company will make reasonable efforts to remove stains and odours, it does not guarantee that all stains, soiling, or odours can be completely removed. The outcome depends on the nature, age, and cause of the stain, previous attempts at cleaning, and the type and condition of the carpet fibres.
8.3 Certain pre-existing conditions, including wear, fading, sun damage, loose seams, pulled yarns, weakened backing, or previous damage, may limit the results and may in some cases be worsened by cleaning. The Company will take reasonable care but cannot be held responsible for such pre-existing conditions.
8.4 Drying times can vary depending on carpet type, ventilation, temperature, and humidity. The Company may provide estimated drying times as guidance only and cannot guarantee specific drying times.
9. Liability
9.1 The Company will maintain appropriate insurance cover for its business activities. Details of such insurance may be provided upon reasonable request.
9.2 The Company’s liability for any loss or damage arising out of or in connection with the provision of the Services shall be limited, to the extent permitted by law, to the lesser of the cost of rectifying the damage or the total amount paid by the Customer for the relevant Services.
9.3 The Company will not be liable for:
a. Any pre-existing damage, defects, or conditions in carpets, flooring, or furnishings.
b. Wear and tear or deterioration that occurs as a result of normal use and age.
c. Any indirect, consequential, or economic loss, including loss of profit, business interruption, or loss of opportunity.
9.4 The Customer must notify the Company in writing of any complaint or claim relating to the Services within 48 hours of completion. The Customer must give the Company a reasonable opportunity to inspect and, where appropriate, rectify any alleged issue.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
10. Health, Safety, and Environmental Requirements
10.1 The Company will carry out the Services in accordance with applicable health and safety regulations and will use cleaning products and equipment suitable for professional use.
10.2 The Customer must inform the Company of any health and safety risks at the Premises and must ensure that the working environment is safe for the Company’s staff.
10.3 Certain cleaning products and machinery may not be suitable for use in areas where vulnerable individuals, such as young children, elderly persons, or those with respiratory conditions, are present. The Customer should inform the Company of any such concerns in advance so that suitable arrangements can be considered.
11. Waste and Environmental Regulations
11.1 The Company will handle and dispose of any waste generated during the provision of the Services in accordance with relevant waste management and environmental regulations.
11.2 Normal waste resulting from carpet cleaning, such as soiling extracted into machines, will be disposed of by the Company in an appropriate manner. Large volumes of waste, bulky items, or hazardous materials are not included in standard Services unless expressly agreed in writing.
11.3 The Customer is responsible for informing the Company in advance if there are any hazardous substances or contaminated materials at the Premises that could affect the Services or the disposal of waste. The Company reserves the right to refuse to handle or remove any materials that it reasonably believes may present a risk to health, safety, or the environment.
11.4 Where the Company agrees to remove specific waste on behalf of the Customer, this may be subject to additional charges and separate terms, depending on the nature, quantity, and classification of the waste.
12. Property and Keys
12.1 If arrangements are made for the Company to collect or hold keys for access to the Premises, the Company will take reasonable care to keep such keys secure and to return them as agreed.
12.2 The Company accepts no liability for loss or damage arising from keys being provided to it, except where such loss or damage is directly caused by the proven negligence of the Company.
13. Force Majeure
13.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under the Agreement where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This includes, but is not limited to, extreme weather, fire, flood, industrial disputes, transport disruption, or government restrictions.
13.2 In such circumstances, the Company will notify the Customer as soon as reasonably practicable and will seek to arrange an alternative appointment or refund where appropriate.
14. Privacy and Data Protection
14.1 The Company may collect and process personal data relating to the Customer for the purpose of managing bookings, providing Services, processing payments, and handling enquiries or complaints.
14.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure.
15. Changes to Terms and Conditions
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to the Customer.
15.2 The version of the Terms and Conditions applicable to a particular booking will be those in force at the time the booking is confirmed, unless a change is required by law or regulatory authority.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed to the extent necessary, but such removal shall not affect the validity and enforceability of the remaining provisions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer relating to the provision of the Services and supersede any prior discussions, understandings, or agreements, whether written or oral.
18.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
